Shipping
All our goods and services are shipped by Pos Laju Malaysia. We have a 99.9%
successful delivery rate with this 3rd party service provider. We do not accept
repsonsibility for inconveniance caused by late or non delivery of goods. our
tracking processes will be implemented 1 week after normal delivery period if
your item does not arrive. For international shipping rate, please refer HERE.
Returns
Items should be checked as soon as possible following receipt of goods. Claims
will not be accepted for damages, shortages or packing errors unless they are
reported within 48 hours of receipt of goods.
The
decision of whether a refund is given will be made by the Customer Services
Manager.
The
cost of any items that have been found to be damaged in transit or missing will
be refunded to you within 30 working days of us receiving the items back.
Your
Order
Orders of in-stock merchandise ship from our Kota Kinabalu, Malaysia warehouse
from receipt of your order. We will notify you by email of any anticipated delays.
Orders shipping to outside Malaysia usually take longer. You may email us questions about your order at any time.
Send your email to sales@pearls.com.my. Our customer service representatives
are available Monday - Friday 8:30am to 8:00pm and respond to email
during those hours.
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